FAQ

AGE REQUIREMENT

20+

You must be at least 20 years old to access the event. Only government-issued identification cards will be accepted, and they must include a photograph and date of birth. Temporary paper driver’s licenses, birth certificates, school-issued IDs, or expired identification cards will not be valid for entry. Please note that photographs of IDs will not be accepted as proof of age (with exceptions for foreign passports).

PRE REGISTRATION

After completing your purchase, you will receive E-tickets (QR codes) that must be used for preregistration before entering the event. Preregistration should be done after confirming guest name for that specific ticket. After preregistration, name modification is possible but only through emailing us at info@prism-festival.com. (Preregistration determines who will be attending the event, and therefore amendments can only be done 14 days before event day. A good suggestion is if guests are still unsure who will be attending the event, guests can delay preregistration until event day itself).

About the company

WRISTBANDS COLLECTIONS

When picking up your wristbands, you’ll be required to present the QR code that was provided to you upon pre-registering your tickets. The name indicated above the QR code should correspond to the name on your identification document. If a friend is picking up wristbands on your behalf, you must furnish them with your government-issued ID (original, paper copy, or digital version), and the name on the ID should match the name on the QR code.

Can you provide a comparison of VIP and Standard tickets?

VIP Tickets (Individual or Festival Pass) offer the following benefits:
  • Priority entry to the parties
  • Exclusive access to VIP Platforms offering clear views of the stage and main dance floor
  • VIP Bars and dedicated VIP restrooms access
  • A unique gift from us or one of our sponsors

Standard Tickets (Individual or Festival Pass) provide:

  • Entry to the parties

PROHIBITED ITEMS VS. ACCEPTABLE ITEMS

Allowed Items:

  • Small bags, single-compartment backpacks, and purses within the size limit of 10″ x 10″
  • Fanny packs
  • Non-professional flash/still cameras
  • Cell phones
  • Earplugs
  • Glowsticks
  • Costumes or jewelry that glow or illuminate, in a non-commercial capacity

Items Not Permitted:

  • Any form of weaponry, which includes pocket knives, pepper spray, etc.
  • Illegal drugs or substances
  • Flammable objects
  • Lighters and matches (to be relinquished at security and reclaimed at the designated smoking area)
  • Laser pointers
  • Large chains or jewelry with spikes
  • Stickers, flyers, banners, or posters
  • Oversized purses or bags (exceeding 10″ x 10″)
  • External food or drinks (including alcohol)
  • Professional recording equipment for photography, videography, or audio (including detachable lenses, tripods, extensive zooms, or equipment for commercial purposes)
  • Inappropriate conduct, including indecent or sexual acts (will lead to immediate expulsion from the event)

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